About
MktBX is a platform that enables businesses to create intelligent custom chatbots designed to perform various tasks such as lead collection, payment processing, customer service provision, and appointment scheduling. Unlike traditional chatbots, MktBX builds a bespoke Expert System integrating a company's unique knowledge base and business rules, providing 24/7 customer interaction with responses that are consistently accurate and catered to user needs. By transforming company experts into virtual assistants, businesses can improve their customer support and engagement, reduce operational bottlenecks like support ticket overload, and provide seamless user experiences throughout off hours. This approach results in a personalized chatbot experience that leverages a business's authentic voice and processes, thereby enhancing customer satisfaction and operational efficiency.
Competitive Advantage
Provides proprietary Expert Systems customized with business-specific rules, enabling always-available, accurate customer interactions.
Use Cases
Pros
- Customized expert systems
- 24/7 availability
- Utilization of existing help documentation
- Enhanced user experience
Cons
- Potential complexity in setup
- Requires detailed customization
- Initial data integration effort
- Limited question capacity in demo
Tags
Pricing
Features and Benefits
Custom Expert Systems
Builds a specialized system using business-specific knowledge and rules, providing accurate and consistent responses.
24/7 Availability
Ensures customer questions are answered any time of day, improving engagement and satisfaction.
Integration with Help Documentation
Utilizes existing company documents to inform chatbot responses, providing authentic and reliable information.
Business Rule Integration
Incorporates rules and compliance-driven logic for industry-specific needs, ensuring tailored interactions.
Lead Collection and Processing
Automates lead capture and management, enhancing sales efficiency.
Target Audience
Frequently Asked Questions
MktBX creates custom AI chatbots tailored to specific business needs, integrating company knowledge and rules.
By using a custom Expert System built on business-specific knowledge and rules.
Yes, the system provides immediate, accurate responses 24/7.
Lead collection, payment processing, customer service, and appointment scheduling.
Yes, an example chatbot is available, limited to 20 questions for demo purposes.
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