About
Smartly.ai is a sophisticated conversational AI platform designed to build, deploy, and manage AI agents, enhancing customer service through automation and efficiency. It offers a no-code solution that enables businesses to easily handle routine customer interactions 24/7, freeing up human resources for more complex issues. The platform utilizes advanced techniques like Retrieval Augmented Generation (RAG) and large language models to ensure high comprehension levels, responding accurately using the documented knowledge bases provided by the user. Moreover, it provides robust integration options across multiple channels and includes comprehensive management tools to streamline operations and user satisfaction, such as knowledge base management, satisfaction surveys, and detailed activity reporting.
Competitive Advantage
Smartly.ai offers a comprehensive, no-code platform that integrates advanced AI models and multi-channel flexibility, positioning itself as a user-friendly tool for businesses aiming to automate and improve customer engagement.
Use Cases
Pros
- Efficient 24/7 customer service
- Seamless integration across platforms
- Reduces operational costs
- Supports multiple languages
Cons
- Potential dependency on external AI models
- Requires robust initial setup
- May not handle highly complex queries
- Limited on-premise customization
Tags
Pricing
Who uses Smartly.ai?
Features and Benefits
No-Code AI Deployment
Allows users to build and deploy AI agents without the need for complex coding, facilitating quicker setup and integration.
Retrieval Augmented Generation (RAG)
Utilizes existing documents as a knowledge base for generating responses, reducing the need for extensive model training.
Multi-Language Support
Enables communication with users in over 70 languages, enhancing global customer service capabilities.
Comprehensive Integration Options
Integrates seamlessly with major AI models and communication channels, offering flexibility and avoiding provider lock-in.
Detailed Activity Reporting
Provides insights through detailed reports on agent interactions, user satisfaction, and operational efficiency.
Integrations
Target Audience
Frequently Asked Questions
An AI agent is a software entity that uses artificial intelligence to perform tasks on behalf of a user, often handling customer interactions.
RAG (Retrieval Augmented Generation) reduces the need for model training by utilizing existing documents as the knowledge base for AI responses.
Smartly.ai offers no-code deployment, comprehensive integration options, and focuses on efficiency using advanced models like RAG.
Smartly.ai primarily offers cloud solutions but can discuss specific needs for on-premise deployments.
Smartly.ai integrates models from OpenAI, Mistral.AI, Anthropic, Cohere, and Google for robust conversational capabilities.
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