About
Web2Chat revolutionizes customer service for startups by integrating a customizable chatbot with a comprehensive knowledge base and intuitive ticketing system. It consolidates all customer communications into a single platform, allowing support teams to streamline operations and improve service delivery. Features include multilingual support, consent forms, custom attributes, and workload management, offering an all-in-one solution to manage live chats, emails, support tickets, and more, enhancing overall customer engagement and satisfaction.
Competitive Advantage
Offers a free plan with a comprehensive range of features and multilingual support, tailored for startups.
Use Cases
Pros
- Free plan available with key features
- Supports multiple languages
- Comprehensive centralized platform
- Seamless email integration
Cons
- Limited AI training in lower plans
- Paid plans required for advanced features
- Branding removal in higher plans
- Limited file uploads in lower plans
Tags
Pricing
Who uses Web2Chat?
Features and Benefits
Shared Inbox
Centralizes all customer communications including live chat, emails, and support tickets into a single interface for efficient management.
Knowledge Base
Allows creation and management of self-help articles, empowering customers to find answers independently.
Multilingual Support
Supports over 45 languages, enabling global customer support capabilities.
AI Content Training
Provides capabilities to train AI based on business-specific content for more tailored customer interactions.
Email Integration
Seamlessly integrates email communication into customer support operations.
Integrations
Target Audience
Frequently Asked Questions
No, all costs are transparently listed in the pricing plans.
Yes, you can upgrade or downgrade your plan at any time.
No, there is no limit on the number of support tickets.
Aura is the AI-powered assistant integrated with Web2Chat for customer queries.
Message credits are used when the AI responds to a message; they renew monthly.
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