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Web2Chat

Web2Chat

Boosting customer support with AI-powered chat integration.

Web2Chat

About

Web2Chat revolutionizes customer service for startups by integrating a customizable chatbot with a comprehensive knowledge base and intuitive ticketing system. It consolidates all customer communications into a single platform, allowing support teams to streamline operations and improve service delivery. Features include multilingual support, consent forms, custom attributes, and workload management, offering an all-in-one solution to manage live chats, emails, support tickets, and more, enhancing overall customer engagement and satisfaction.

Competitive Advantage

Offers a free plan with a comprehensive range of features and multilingual support, tailored for startups.

Use Cases

Customer service automation
Live chat management
Multilingual support provision
Knowledge base creation
Email support integration

Pros

  • Free plan available with key features
  • Supports multiple languages
  • Comprehensive centralized platform
  • Seamless email integration

Cons

  • Limited AI training in lower plans
  • Paid plans required for advanced features
  • Branding removal in higher plans
  • Limited file uploads in lower plans

Tags

chatbot integrationcustomer serviceticketing systemknowledge basemultilingual support

Pricing

Freemium

Features and Benefits

Shared Inbox

Centralizes all customer communications including live chat, emails, and support tickets into a single interface for efficient management.

4/5 uniqueness

Knowledge Base

Allows creation and management of self-help articles, empowering customers to find answers independently.

4/5 uniqueness

Multilingual Support

Supports over 45 languages, enabling global customer support capabilities.

5/5 uniqueness

AI Content Training

Provides capabilities to train AI based on business-specific content for more tailored customer interactions.

3/5 uniqueness

Email Integration

Seamlessly integrates email communication into customer support operations.

4/5 uniqueness

Integrations

Email systems

Target Audience

Startups looking to enhance customer support

Frequently Asked Questions

No, all costs are transparently listed in the pricing plans.

Yes, you can upgrade or downgrade your plan at any time.

No, there is no limit on the number of support tickets.

Aura is the AI-powered assistant integrated with Web2Chat for customer queries.

Message credits are used when the AI responds to a message; they renew monthly.

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