Retell AI - AI Voice Interaction Platform

Retell AI - AI Voice Interaction Platform
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Retell AI is a comprehensive platform that enables companies to create and manage AI-powered voice agents. This tool offers a user-friendly interface for building custom voice agents, including features like knowledge base auto-sync, call transfer, appointment booking, and IVR navigation. Retell supports seamless deployment across various telephony systems and provides extensive analytics for monitoring success rates, latency, and user sentiment. Integrated with multiple CRM and automation platforms, Retell ensures scalable concurrent calling with support for over 18 languages and certified compliance with industry standards such as SOC 2, HIPAA, and GDPR.

Key Features

Voice AI
Call Operations
AI Agents
Telephony Integration
Multilingual Support

Pros

  • Effortless creation of custom voice AI agents.
  • Seamless integration with existing telephony systems.
  • Supports multilingual capabilities with 18+ languages.
  • Compliant with SOC 2, HIPAA, and GDPR standards.
  • Real-time monitoring and analytics for calls.

Cons

  • May require an engineer for initial setup.
  • Pay-as-you-go pricing can become costly.
  • Limited free trial of only 60 minutes.
  • Requires maintenance post-deployment.
  • Dependency on reliable telephony providers.

Frequently Asked Questions

How can I create a voice AI agent for my company?

Start by creating an account on the Retell dashboard, where each account comes with 60 minutes of free usage. Afterwards, you can build a voice agent and integrate it with your company’s data.

What is the pricing for Retell AI?

Retell AI offers a pay-as-you-go model starting at $0.07 per minute, with an Enterprise Plan offering reduced rates and additional features.

Can I connect the agent to my existing phone number?

Yes, Retell supports integration with any telephony system through SIP trunking, allowing for existing phone number integration.

What resources does my company need to use Retell AI?

You will need an engineer for initial integration and setup, which typically takes a few hours to a few days. Ongoing maintenance can be managed by a product manager.

What essential features does Retell AI offer for call operations?

Retell AI includes knowledge base auto-sync, appointment booking, call transfer, IVR navigation, and real-time monitoring and analytics features.

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