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Chatness

Chatness

Enhancing customer service with automated chatbots.

Chatness

About

Chatness is an Intercom alternative designed to enhance customer service by automating tasks related to sales and marketing. It provides businesses with an easy way to create chatbots that integrate seamlessly with their websites or apps, enabling the automation of customer interactions and the collection of leads. The lightweight widget can be added using a script tag or npm package, and it supports both anonymous and authenticated users while offering comprehensive branding customizations. Additional features include support escalation, notifications, and the capability to upload images, videos, and documents, all aimed at improving customer interaction and satisfaction. The tool also offers a RESTful API and SDKs for custom authentication, along with integrations for popular tools like Discord, Facebook Messenger, Google Calendar, and WhatsApp, allowing users to tailor their chatbot experience to their specific needs.

Competitive Advantage

Offers comprehensive branding and automation capabilities with seamless integrations into popular platforms.

Use Cases

Automated customer support
Lead collection system
Brand-customized chatbot
Multi-platform communication
Enhanced marketing automation

Pros

  • Easy integration with websites
  • Supports both anonymous and authenticated users
  • Rich media support
  • Comprehensive branding options

Cons

  • Limited to 3000 messages in launch deal
  • Requires technical setup for integrations
  • Basic plan may lack advanced features
  • API usage may need technical expertise

Tags

Customer ServiceChatbotsAutomationLead CollectionIntegration

Pricing

Paid

Features and Benefits

Lightweight Chat Widget

A compact widget (<150kb) that integrates with any website or app, allowing easy setup and execution.

4/5 uniqueness

Custom Automations

Allows users to trigger specific automations based on customer interactions, enhancing response efficiency.

5/5 uniqueness

Multi-Platform Integrations

Integrates seamlessly with platforms like Discord, Facebook Messenger, WhatsApp, and Google Calendar to expand reach.

4/5 uniqueness

Integrations

Discord
Facebook Messenger
Google Calendar
WhatsApp

Target Audience

Businesses seeking efficient customer service solutions

Frequently Asked Questions

Chatness integrates through a lightweight widget that can be added using a script tag or npm package.

Chatness integrates with tools like Discord, Facebook Messenger, Google Calendar, and WhatsApp.

Yes, Chatness supports uploading of images, videos, and documents.

Chatness offers user feedback and statistics as part of its functionality.

Yes, Chatness offers a RESTful API and SDKs for custom authentication.

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