About
Chatness is an Intercom alternative designed to enhance customer service by automating tasks related to sales and marketing. It provides businesses with an easy way to create chatbots that integrate seamlessly with their websites or apps, enabling the automation of customer interactions and the collection of leads. The lightweight widget can be added using a script tag or npm package, and it supports both anonymous and authenticated users while offering comprehensive branding customizations. Additional features include support escalation, notifications, and the capability to upload images, videos, and documents, all aimed at improving customer interaction and satisfaction. The tool also offers a RESTful API and SDKs for custom authentication, along with integrations for popular tools like Discord, Facebook Messenger, Google Calendar, and WhatsApp, allowing users to tailor their chatbot experience to their specific needs.
Competitive Advantage
Offers comprehensive branding and automation capabilities with seamless integrations into popular platforms.
Use Cases
Pros
- Easy integration with websites
- Supports both anonymous and authenticated users
- Rich media support
- Comprehensive branding options
Cons
- Limited to 3000 messages in launch deal
- Requires technical setup for integrations
- Basic plan may lack advanced features
- API usage may need technical expertise
Tags
Pricing
Features and Benefits
Lightweight Chat Widget
A compact widget (<150kb) that integrates with any website or app, allowing easy setup and execution.
Custom Automations
Allows users to trigger specific automations based on customer interactions, enhancing response efficiency.
Multi-Platform Integrations
Integrates seamlessly with platforms like Discord, Facebook Messenger, WhatsApp, and Google Calendar to expand reach.
Integrations
Target Audience
Frequently Asked Questions
Chatness integrates through a lightweight widget that can be added using a script tag or npm package.
Chatness integrates with tools like Discord, Facebook Messenger, Google Calendar, and WhatsApp.
Yes, Chatness supports uploading of images, videos, and documents.
Chatness offers user feedback and statistics as part of its functionality.
Yes, Chatness offers a RESTful API and SDKs for custom authentication.
You might also like
Automating chat interactions for SaaS teams.
SIANA-A Muse is an art guide tool designed to offer personalized, enthusiastic, and creative guidance in the art field.
AI-powered document and website chatbot creation.
Creating AI-powered talking videos from images.