Build AI chatbots with Sendbird

Build AI chatbots with Sendbird
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Sendbird offers a user-friendly, no-code platform for building AI chatbots, enabling businesses to supercharge their customer journey through automation and conversational AI. The platform guides users through a six-step process to create custom chatbots that improve customer service, engagement, operational efficiency, and sales. Key features include an easy setup, integration with business touchpoints, customization options, and the ability to connect to a knowledge base. Ideal for industries such as retail, ecommerce, real estate, and more, the tool enhances lead qualification and reduces operational costs by automating routine tasks like data collection and customer queries.

Key Features

AI chatbot
No-code
Customer service automation
Conversational AI
Business integration

Pros

  • No-code platform is user-friendly and accessible.
  • Enhances customer engagement and service.
  • Reduces operational costs by automating routine tasks.
  • Customizable to align with brand identity.
  • Improves lead qualification and sales conversion.

Cons

  • May struggle with complex legal concepts.
  • Requires a knowledge base for optimal performance.
  • High dependency on pre-defined triggers and keywords.
  • Performance varies based on knowledge base accuracy.
  • Limited to industries amenable to automation.

Frequently Asked Questions

What is the primary purpose of the Sendbird platform?

The primary purpose of the Sendbird platform is to enable businesses to build custom AI chatbots without coding, aimed at enhancing customer service and engagement.

What industries can benefit from using the Sendbird AI chatbot builder?

Industries such as retail, ecommerce, real estate, insurance, and education can benefit from using the Sendbird AI chatbot builder.

What are the steps to build a chatbot with Sendbird?

The steps to build a chatbot with Sendbird include signing up for an account, filling out basic information, connecting a knowledge base, customizing the chatbot's appearance, testing the chatbot, and publishing it using integrations.

What are some of the key advantages of using Sendbird's platform?

Some key advantages include the no-code, user-friendly interface, cost reduction through task automation, improved lead qualification and sales conversion, customizable chatbot appearance, and enhanced customer engagement.

What are the typical limitations of AI chatbots created with Sendbird?

Limitations include challenges with interpreting complex legal questions, the necessity of a robust knowledge base, dependency on well-defined triggers, and performance variability based on the quality of the knowledge base.

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